Careers

The Lead Application Support Analyst role is responsible for managing the general administration and support of our Yardi ERP Platform and related software & data integrations. As Lead, this role requires a technical and analytical background and way of thinking while also being able to explain complex concepts to non-technical users. In addition, this role will serve as an escalation point for lower support tiers.

Responsibilities:

• Provides subject matter expert support for finance, accounting and property management software platforms. This includes identifying and troubleshooting issues as well as intake of enhancement requests.
• Participate as a technical resource in projects and gives valuable input into system configuration, database, data, and other options to deliver a best-in-class solution.
• Create and manage Yardi task runner operations as needed, such as executing system intensive calculations, operational tasks, and platform maintenance functions.
• Manage the administration and maintenance of the Yardi databases, including upstream/downstream integrations, APIs, ETL processes and SQL queries/packages/stored procedures.
• Develop and implement customizations to Yardi to meet the specific needs of the organization including but not limited to reporting, database objects, and integrations.
• Maintain and troubleshoot any technical issues with Yardi and work with vendors to resolve them in a timely manner.
• Coordinate enhancements, upgrades, patches, and testing to Yardi and Yardi modules according to established change management processes and procedures.
• Prepare documentation to support system administrative functions, procedures, and processes including an internal knowledge base for the Application Support team.
• Mentor junior and senior team members and foster an environment that encourages and rewards learning and growth.
• Lead special projects as assigned. Projects typically include management reporting and process improvement.
• Participating in the multi-department process of bulk property acquisitions, transfers, and dispositions
• Monitor deliverables in accordance with expected service level timeframes and project timelines, ensuring a high level of customer satisfaction.

Qualifications:

• Bachelor’s degree required.
• 5+ years of system administration and configuration experience with Yardi Voyager is required. Previous success in a fast-paced support or customer service role highly desired.
• Strong technical skills in ETL, SQL, and database management.
• Expert-level knowledge of Yardi integrations, including the use of APIs, file transfer, and the Yardi ETL tool.
• Experience within the Single Family Rental asset class and related operating/accounting practices is a plus.
• Experience working on ERP and large transformation programs with significant organizational and process changes is a plus.
• Salesforce experience is a plus.
• Must be tech-savvy and eager to learn with the proven ability to understand and explain software.
• Must have excellent verbal and written communications skills.
• Must be able to work independently with limited supervision.
• Proficiency with Microsoft Office Suite of products.

Key Responsibilities:

• Develop and maintain Python applications utilizing various libraries, with a strong emphasis on Boto3. Boto3 is Python SDK for AWS.
• Systems integration, implement, and maintain serverless applications on AWS, leveraging services such as Lambda Function, S3, EventBridge, API Gateway, and CloudWatch.
• Utilize Terraform for Infrastructure as Code (IaC) to manage serverless application deployments efficiently.
• Collaborate with cross-functional teams to design and implement solutions using Java and related frameworks, including Spring and Spring Data JPA
• Manage and optimize relational databases, including Oracle and PostgreSQL, to ensure scalability, reliability, and performance.
• Lead developer responsibility to organize and direct the engineering work and remove blockers.
• Rapid response to priority level application and integration issues reported in production.

Qualifications:

• Extensive experience working with Python and its various libraries, particularly Boto3.
• Strong expertise developing and securing RESTful API in serverless environment.
• Strong expertise in AWS services, with a focus on serverless application development. AWS certification is required.
• Proficiency in Terraform for serverless application development. Terraform certification is advantageous.
• Working knowledge of Java and related frameworks, such as Spring and Spring Data JPA.
• Experience with relational databases, including Oracle and PostgreSQL.
• Excellent problem-solving and debugging skills and the ability to work effectively in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work well in cross-functional teams.