Senior IT Engineer

We are driven by passion, innovation and creativity - and we distinguish ourselves by excellence and commitment. Those are our values. If you would like to be a part of a Team, committed to your development and that of our client’s, then apply here:

Requirements:

  • +5 years of experience in IT support or system administration.
  • Ability to write and present effective materials, including presentations and status reporting.
  • Cloud identity management and SSO experience with Okta and/or AzureAD a must.
  • Experience or technical training in Information Technology.
  • Experience with SaaS application administration.
  • Experience with shell scripting languages.
  • Experience with using and administering Amazon Web Services (AWS).
  • General understanding of modern client and server operating systems: Linux & OSX.
  • Knowledge and experience using VMware WorkspaceOne UEM a plus.
  • Working knowledge of APIs, Certs, Scripting, SAML, OpenID, etc.

Job Functions:

  • Collaborate with other individuals to ensure proper integration of the new technology solution with the existing technology solutions.
  • Perform general administrative operations in Atlassian Confluence, Jira, and OpsGenie.
  • Provides support toward resolution of escalated support tickets and performs needed analysis to identify root cause of reported incidents.
  • Serves as a "point of contact" for role related issues such as identity and access management.
  • Works within the Jira Service Desk platform for day-to-day ticketing responsibilities.
  • Work using an Agile framework to accomplish assigned tasks.

Benefits:

  • Career plan (training and certifications).
  • Competitive Salary.
  • Excellent work environment.
  • Private medical services.

Join Our Talent Community

We are Novacomp!

A 100% Costa Rican IT Outsourcing & Nearshoring company, with more than 400 employees working together from more than 5 locations around the world. Our purpose is to transform organizations through know-how and innovation. We are looking for the best talent, ambitious, creative professionals, passionate about technology, who want to make a difference.

We have created a company with people who believe that technology should and can be used to deliver great experiences. We also have a culture of continuous learning, providing training and certification opportunities in state-of-the-art technologies for our people, to stay up to date and offer our customers the highest quality standards.

We are an experience, a community, a knowledge hub.

Learn more about Novacomp!

Our Values define us:

Values

Founded in Costa Rica in 1998, the company

offers IT Outsourcing & Nearshoring services,

including software analysis, design, development,

testing, implementation and maintenance services

on multiple platforms and with Agile methodologies.

Technological and strategic alliances, both

national and international, have also contributed

to the growth and expansion of the company in

recent years. Currently certified in ISO 9001:2015;

ESSENTIAL Costa Rica - Country Brand, ITSQB Global

Partner, Scaled Agile Bronze Partner, Microsoft

Gold Partner and Oracle Gold Partner.

Novacomp currently employs over 400 professionals

in Costa Rica (Headquarters / Delivery Center),

Chile, Guatemala, Panama and the United States

(Miami, Florida).