We are driven by passion, innovation and creativity - and we distinguish ourselves by excellence and commitment. Those are our values. If you would like to be a part of a Team, committed to your development and that of our client’s, then apply here:

Details of the selected job:

A Senior Support Engineer manages schedules and workloads on a day-to-day basis and manages escalation queues. They also identify and track issues and determine severity levels and interact with employees over the phone, or via video conferencing to resolve reported issues. This position documents, tracks, and monitors the issue to ensure a timely the resolution, and handle environments and customizations for different applications.


  • Experience in Meet, Slack, Zoom, and/or WebEx administration.
  • Experience with SaaS Software administration on the setups for applications like: SendGrid, Heroku, Smartsheet, Lucidchart, TestRails, Box, Adobe, and/or JetBrains
  • Expertise with Google Workspace
  • More than 5 years of experience in Support Roles for systems and applications
  • Work experience providing VPN support and configuration
  • Work experience with Jira/Confluence (Atlassian Cloud) on current projects and configuration
  • Work experience with mac OSX.
  • Work experience with Okta structure.


  • Birthday off
  • Competitive pay (USD)
  • Costa Rican Holidays
  • Educational and commercial agreements
  • Equipment solutions
  • Private medical insurance (90 percent)
  • Referrals program
  • Trainings (NovaU)
  • Undefined Contract
  • Work from home (anywhere)

Job Functions:

  • Administrate and support different control applications.
  • Assist tickets and track issues until completion.
  • Be the first point of contact for users, providing technical guidance and support.
  • Monitor performance and maintain systems according to requirements.
  • Perform daily checks to ensure all services and databases are available in non- production environments, troubleshoot server issues.
  • Set up accounts and workstations.

Join Our Talent Community

We are Novacomp!

A 100% Costa Rican IT Outsourcing & Nearshoring company, with more than 750 employees working together from more than 5 locations around the world. Our purpose is to transform organizations through know-how and innovation. We are looking for the best talent, ambitious, creative professionals, passionate about technology, who want to make a difference.

We have created a company with people who believe that technology should and can be used to deliver great experiences. We also have a culture of continuous learning, providing training and certification opportunities in state-of-the-art technologies for our people, to stay up to date and offer our customers the highest quality standards.

We are an experience, a community, a knowledge hub.

Learn more about Novacomp!

Our Values define us:


NovaShore is a Staff Augmentation and IT Talent Outsourcing company.

With over 25 years of experience,

our nearshore software outsourcing firm helps teams

accelerate their journey to Digital Transformation.

We bring our talent and skills to the table.

We believe in generating synergy and streamlining execution

throughout your strategic IT Projects.

Our Main Hub is located in Costa Rica

with supporting hubs across Latin America and the Caribbean.

Our nearshore company has a regional presence in 18 countries.



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