Cognitiva

The Challenge:

Apply QA best practices to the creation of the Chatbot.

The client was an AI consulting firm, looking to balance the portfolio in order to go beyond consulting and to productize the offering.
The company decided to create a Chatbot using all regular functionalities so that the client could customize the product via wizards.
The expectation was to create a Chatbots at a lower cost to target small and mid size firms.
Due to market timing constraints and only a few dedicated developers, the firm decided to engage with Novacomp to include QA into the product to increase usability and product quality.

Novacomp provided QA personnel with experience on AI.

It was a fixed priced 4-month project.
The product was released to the market with a strong core that will make features easier to me modified/adjusted.
QA and Dev framework was easy to be leveraged due to the effectiveness of the QA function.
Novacomp participated in all stages of the Product launch, pre and post deployment.
Subsequent enhancements were quickly made due to the speed of the QA service by Novacomp.
Novacomp was able to perform QA testing for non-structured information via automation to adapt to the ever-changing AI algorithms.

Full engagement in the Chatbot´s Product Release.

Novacomp provided a dedicated team to support the product´s launch.
Novacomp also provided standard best practices following the Agile methodology within the development process and accelerated the time to market of the Chatbot.
The firm was able to create an MVP fairly quickly due to the Agility of the development process and the speed to resolve issues.
Having a stand-alone QA team, it reduced the client´s Bias towards the quality testing performed on the ChatBot.